Terms of Service and Privacy Policy

These Terms of Service and Privacy Policy apply to communications from the DoD Marrow Donor Program / Salute to Life, referred to below as “the Program,” “we,” “us,” or “our.”

This page explains how we may use phone numbers, email addresses, and mailing addresses to communicate with individuals who have registered, may register, or have interacted with the Program as potential blood progenitor cell, marrow, or stem cell donors.

By providing your phone number, email address, mailing address, or other contact information to the Program, you understand that we may use that information to contact you about Program-related matters, including:

• Confirming or updating your contact information;
• Providing donor registry or Program updates;
• Contacting you if you may be a potential match for a patient;
• Facilitating next steps in the donor process;
• Scheduling or confirming appointments;
• Sending reminders, forms, instructions, educational materials, or donor-related information;
• Responding to questions or requests you submit to us.

We may contact you by phone call, voicemail, email, SMS/text message, MMS message, or postal mail.

If your contact information changes, please update it using our contact update form: https://www.salutetolife.org/update-your-contact-info

You may also call us at 301-998-8900 if you need help updating your information.

By providing your mobile phone number and agreeing to receive text messages from the Program, you agree that we may send you SMS or MMS messages related to your participation in the Program and the donor process.

Messages may include:

• Donor match notifications;
• Requests to confirm or update contact information;
• Appointment reminders;
• Donor education;
• Links to forms or Program resources;
• Other Program-related communications.

Message frequency may vary. Message and data rates may apply.

You may manage SMS/text messages as follows:

• Reply STOP to opt out of SMS/text messages.
• After you reply STOP, we may send a confirmation message that you have been unsubscribed.
• You will no longer receive SMS or MMS messages from us unless you opt back in.
• Reply START to opt back in, if available.
• Reply HELP for assistance.
• You may also call us at 301-998-8900 for help.

Opting out of SMS/text messages does not withdraw you from the Program. If you opt out of SMS/text messages, we may still contact you through other methods, such as phone, email, or postal mail, as permitted by your consent and applicable law.

SMS/text messages, email, and website communications should not be used for emergencies or urgent medical concerns. If you have a medical emergency, call 911 or seek immediate medical attention.

Links sent by the Program may direct you to Program websites, donor education materials, forms, scheduling tools, or other trusted resources. You agree not to misuse our websites, systems, forms, or links.

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised “Last Updated” date.

We may collect contact information that you provide to us, including:

• Name;
• Phone number;
• Mobile phone number;
• Email address;
• Mailing address;
• Communication preferences;
• SMS/text message opt-in and opt-out status;
• Records of communications with the Program.

We may also collect other information related to your participation in the Program, as described in Program consent forms, donor materials, or other notices provided to you.

We may collect information directly from you when you:

• Complete forms;
• Register online;
• Communicate with Program staff;
• Provide updates to your information;
• Respond to messages;
• Participate in the donor process.

We use phone numbers, email addresses, and mailing addresses for Program-related purposes, including:

• Keeping your contact information current;
• Communicating with you about your participation in the Program;
• Contacting you if you may be a potential match for a patient;
• Facilitating donor evaluation, education, scheduling, or donation-related steps;
• Sending reminders, forms, instructions, educational materials, or Program updates;
• Responding to your questions or requests;
• Maintaining accurate Program records;
• Managing communication preferences and opt-out requests;
• Meeting legal, regulatory, contractual, and operational requirements.

It is important that the Program has current and accurate contact information for donors. If your phone number, email address, mailing address, or other contact information changes, please update your information using our contact update form: https://www.salutetolife.org/update-your-contact-info

You may also call us at 301-998-8900 if you need help updating your information.

We do not sell, rent, or share your mobile phone number or SMS/text message consent information with third parties or affiliates for their marketing or promotional purposes.

SMS/text message opt-in data and consent will not be shared with third parties, except with service providers who help us deliver text messages and only as necessary to provide those messaging services.

We may share information only as needed for Program-related purposes and as permitted by your consent and applicable law. This may include sharing information with:

• The National Marrow Donor Program;
• Authorized registry partners, including transplant centers and collection centers.

We do not sell your personal information.

We may use your email address to send:

• Program-related communications;
• Forms;
• Reminders;
• Donor education;
• Program updates;
• Information related to the donor process.

We may use your phone number to:

• Call you;
• Leave voicemail messages;
• Send SMS/text messages related to Program operations, donor follow-up, potential donor matches, appointments, forms, educational materials, or other donor-related communications.

We may use your mailing address to send:

• Program-related materials;
• Donor kits;
• Forms;
• Educational materials;
• Appointment information;
• Other communications related to your participation in the Program.

To update your phone number, email address, mailing address, or other contact information, please use:

https://www.salutetolife.org/update-your-contact-info

You may manage SMS/text messages as follows:

• To stop receiving SMS/text messages, reply STOP to any text message from us.
• To request help with text messages, reply HELP.
• You may also call us at 301-998-8900 for assistance.

Your decision to opt out of a specific communication method may limit our ability to contact you quickly if you are identified as a potential match for a patient.

You may have the right to withdraw from participation in the Program, as described in the applicable donor consent materials. Opting out of SMS/text messages, email, phone calls, or postal mail does not automatically withdraw you from the Program.

To withdraw from the Program or request a change to your donor status, please call us at 301-998-8900 or follow the applicable Program process.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Access to donor information is limited to authorized individuals who need the information to perform Program-related responsibilities.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to:

• Support Program operations;
• Maintain donor records;
• Comply with legal or contractual obligations;
• Resolve disputes;
• Honor communication preferences;
• Fulfill the purposes described in this Privacy Policy.

We may retain opt-out or unsubscribe records as needed to honor your communication preferences.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about these Terms of Service, this Privacy Policy, your contact information, or your communication preferences, please contact us:

DoD Marrow Donor Program / Salute to Life
Phone: 301-998-8900
Contact Information Update Form: https://www.salutetolife.org/update-your-contact-info
Mailing Address:
11333 Woodglen Dr.
3rd Floor
Rockville, MD 20852